Cancellation and Refund Policy

I understand that life happens, and sometimes plans change. To ensure that we can both stay organized and make the most of our time together, please review the following cancellation and refund policy for virtual coaching sessions:

Cancellation Policy

• 24-Hour Notice Required/No Show Policy:

  If you need to cancel or reschedule your session, please notify me at least 24 hours in advance to avoid any fees. No shows, or cancellations made with less than 24-hour notice will result in the loss of your non-refundable deposit.

Rescheduling Policy

• Free Rescheduling:

  If you provide at least 24 hours’ notice, you may reschedule your session at no additional cost. We’ll work together to find a new time that fits both our schedules.

• Last-Minute Rescheduling:

  Rescheduling with less than 24-hour notice will be treated as a cancellation and subject to the same fees unless due to emergency situations (discussed case by case).

Refund Policy

• Single Sessions:

  Refunds are available for single sessions if cancellation is made at least 24 hours prior to the scheduled time. For late cancellations or no-shows, refunds will not be provided.

• Packages:

  Coaching packages are eligible for a pro-rated refund if you decide to discontinue coaching after the first session, provided that notice is given within 14 days of the first session. After that period, refunds will not be available.

• Exceptional Circumstances:

  I understand that unexpected events happen. In cases of emergency or unforeseen circumstances, please reach out to discuss your situation, and we can find a suitable solution together.

Consultations

• Free Consultation:

  The 30-minute consultation is complimentary and can be rescheduled without any fees. However, failure to show up without prior notice may result in no further free consultations being offered.

This policy helps ensure that both of our time is valued and that I can continue to offer flexible and consistent coaching services. If you have any questions or concerns, feel free to contact me!